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QUALIFICATIONS:
- Be courteous, polite, neat in appearance, and possess good
personal hygiene.
- Be able to handle a heavy workload, while under time
pressures, without sensitivity to stress.
- Have an above-average interest in working with people,
telephone and computer systems.
- Have a pleasant voice and personality.
- Have a retentive memory.
- Be dependable and cooperative.
- Have good spelling ability.
- Have good accuracy with numbers.
- Be willing to work in a team environment, as well as
independently.
- Be able to successfully complete company evaluations
involving spelling, coding, adding, subtracting,
comprehension, grammar, and vocabulary.
- Be available to work scheduled hours as posted with
reliability and dependability.
- Have an above-average skill in reasoning with and using
oral and written language.
- Be able to accurately reason with information derived from
simple numbers.
- Have the flexibility to react quickly and appropriately to
challenging situations.
- Be able to work overtime, if circumstances require.
- Be able to work daylight hours as well as evenings,
weekends, and holidays as required.
- Be able to adapt to varied work situations.
- Be able to pass a pre-employment drug screening.
ESSENTIAL DUTIES:
- Answer incoming calls promptly, courteously, and
professionally.
- Process multiple phone calls simultaneously.
- Maintain a pleasant, professional attitude with customers
and co-workers.
- Work scheduled hours as posted, with regular and reliable
attendance and punctuality.
- Gather new information and data that must be analyzed and
handled effectively.
- Take and dispatch messages for customers according to
specific client instructions.
- Interact with co-workers and supervisors to update
customer information, as received.
- Interact as a team member to provide a high quality
service.
- Monitor alarms and respond to alarm signals received in a
timely fashion, according to instructions provided,
including a double-check of all actions taken.
- Perform checks for undelivered messages.
- Update temporary and on call information.
- Protect all equipment from food or liquid hazard according
to the policy of the Company.
- Maintain all equipment to the highest level of performance
by following procedures for the care of, use of, and/or
storage of the equipment.
- Thorough documentation on all messages or incidents.
- Respond to incidents or inquiries issued by supervisors or
customers in a prompt and a professional manner.
- As safety dictates, during a weather emergency, work the
answering service equipment, possibly for extended periods,
until such a crisis has ended.
- Maintain a smoke free environment.
DESIRED SKILLS:
- Accurate keyboard skills at 35 wpm or greater.
PHYSICAL REQUIREMENTS:
- Report to work at Company's premises or other work
location.
- Sit at a designated workstation for extended periods of
time.
- Have sufficient manual dexterity to operate a keyboard at
a 35-wpm (accurately) or greater speed.
- Perform data input error free.
- Be sufficiently mobile (standing & reaching) to access
and utilize required equipment and resource material.
- Have the appropriate speech skills and vocabulary
necessary to converse with callers and employees.
- Possess sufficient visual acuity to perform the functions
of the telephone answering service through a video display
terminal (VDT).
- Possess sufficient hearing acuity to hear callers
accurately.
- Demonstrate adequate conversational and reasoning skills
to interact with and interpret messages accurately from
callers and clients.
- Use an operator's headset while at workstation.
SAFETY HAZARDS:
- Minimal hazards.
- General office working conditions.
COMPENSATION:
- This is an hourly ("non-exempt") position.
- Compensation and benefits are covered in the Company's
Policy and Procedures Manual.
This job description does not list
all the duties and responsibilities of the job. Employees will
be asked by supervisors and other management personnel to
perform other duties. You will be evaluated, in part, based upon
your performance of the tasks listed in this job description.
Management reserves the right to
revise this job description at any time. This job description is
not a contract for employment.
For additional information, contact the Human
Resources department at
jobs@ppower.com
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