Q: How do I let you know that our on-call schedule has changed?
A: Email or Fax one of our supervisors before 3:00 pm (need to specify what time zone). In an emergency, information can be given to your Telephone Secretary.

Q: How do I lower my message-relay costs?
A: Some options are Alpha Paging or Text Messaging, Voicemail Relay, Express Check-in, or have your non-emergency messages Emailed or Faxed. Speak with a customer service representative for more details.

Q: Where can I find a toll-free number provider?
A: PhonePower® provides this service. The charges will be included with your other services in one convenient invoice.

Q: Where can I find the time an urgent message was delivered on faxed messages?
A: Immediately below the message you will see one or more lines with the date and time(s) which indicate when the message was relayed. There may also be a dashed line followed by the name of the on-call person as well as the time of delivery.

Q: Where can I find what was really said on a message?
A: PhonePower®® records all calls. A supervisor can assist you with calls up to three months back.

Q: Why doesn’t my pager go off sometimes?
A: Pagers are affected by terrain, weather, construction, stray radio transmissions, condition of your battery, and even the position of your pager. It’s also possible that there is an intermittent problem with the transmitter in your area, or that your pager may need to be adjusted. Consult your paging service provider.

Q; Who can help me with an issue or concern with a message I received?
A: You can contact a supervisor from 7a-11p seven days a week or contact the General Manager.

Q: Who should I speak with if I want to change my rate plan?
A: Tony Bailey in our accounts receivable department can you choose the best rate plan for your needs.  Tony can be reached at 814 940 0527 or toll-free at 877 505 0527.  You can also speak with Phyllis Polito, our Customer Service Representative at 814 940 0528 or toll-free at 877 505 0528.  Our General Manager, Stacey Reedy, can also assist you.

Q: Who should I talk to if I need to update or change my account instructions?
A: A supervisor can help you change you’re a account instructions seven days a week from 7a-11p.  Contact a supervisor.